Productive Corporation

Q: How can I upgrade to the most recent version of my CA product?
A: You can go to the CA website and download the trial of the most recent product.

Q: Is there government, educational, healthcare, non-profit CA pricing?
A: Yes

Q: What is the difference between CA Enterprise and Value maintenance?
A: Enterprise is 24/365 tech support and Value is 8 AM to 8 PM EST Monday thru Friday tech support. 

Q: How are ARCserve agents licensed for backing up VMware sessions?
A:  1. When using VMware Consolidated Backup, a Windows Client Agent is required on the proxy server.
     2. When you want granular (file level) restore capabilities on a given session.

Q: Can I backup a VMware ESX server with just a VMware agent?
A: Yes, if you merely need to restore the ESX server as a whole, only the VMware agent is needed on that server.