Productive Corporation

• Service Automation- create, organize and automate any IT process, including preventive maintenance and support tasks.  LabTech allows you to use your company branding with agent monitors and provides internal monitors and easy scripting for developing your own automated processes.
• Inventory Analysis- compile and classify IT asset information with innovative SNMP agent technology.  Identify and SNMP enabled device in a network or subnet and collect information on device type with customizable detection templates.
• Asset Management - identify, audit and manage workstations, servers, printers and routers; group assets by operating system, application or location for ease of management.
• Software Deployment - group and deploy tools and services to one customer or a group of customers without the need to schedule interruption to end-users.
• Patch Management- identify, approve and update or ignore software patches and hotfixes for a single work station or a group of machines. 
• Print Management - initiate, stop or resume print activities.  Access information on ink level, paper level and number of pages printed.
• Help Desk Ticketing - organize and prioritize help desk requests.  Provide secure, remote technical support quickly to any customer within a Windows LAN or web-based environment.
• Client Management - record detailed customer information for internal and external reporting, resource allocation and increased control and visibility.
• Marketplace Solutions - benefit from the collaborative exchange of technical and practical information - scripts, monitors, plug-in integrations, MSP implementation tools and expertise.
• Mobile Access- support and resolve most issues from a device in the palm in your hand.  Work from anywhere, at any time with LabTech Mobile, available for Windows Mobile 6.5, Android, iPhone and iPad. 

Server Requirements:

• Note: LabTech cannot be set up on Windows Small Business Servers (SBS), Windows Essential Business Servers (EBS) or Windows 2008 Foundation Edition (FE).
• Server Scalability Guide

Note:
It is recommended that the LabTech server be given a static IP address.  When the LabTech server contacts the licensing server, your licenses are tied to your IP address.  When the LabTech server contacts the licensing server, your licenses are tied to your IP address.  If you do not use a static IP, you will have to contact LabTech occasionally to provide us with your IP for the licesning.  In addition, the Web Control Center relies on the IP address.  If your IP address changes, you will not able to access the Web Control Center unless you modify your registry to recognize the new IP.

Software Requirements:
The following software is required prior to installing LabTech. 

• IIS 6.0 or higher
• .NET 2.0 minimum (included in 3.5 SP1 for Windows 2008 and Windows 7).  .NET 3.5 is recommended.  .NET 4.0 is not currently supported.
• Microsoft Windows Server 2003 or 2008 (32-bit or 64-bit).  If using 2003 Server, Service Pack 2 must be installed.  If using 2008 Server, you must do the following:

               - Install IIS 6.0 Compatibility (all features)
               - Add ASP and ASP.net
               - Unbind IPv6 from your NIC(s) before starting the LabTech installation
               - Disable UAC on the server, if enabled

Note:
LabTech cannot be setup on a server with any of the following software installed:

• Microsoft SharePoint Services (any version)
• Windows Update Services (any version)
• Apache Web Service (any version)

Because of the global changes made by LabTech in IIS, it is recommended that only a single site is configured for the LabTech server.  LabTech software cannot support any other websites and/or applications using IIS other than LabTech.  It is recommended that you use a dedicated server/virtual machine for the LabTech server.

Internet Requirements:

• You must have Internet access and be able to reach http://www.labtechsoftware.com for licensing validation.

Port Forwarding
LabTech only needs two TCP ports (70 and 80) forwarded to the LabTech server for basic operations.  For more advanced options, you may want to use SSL and VNC Quick Connect; therefore these ports will also need to be forwarded.  The following ports need to be forwarded from you WAN IP to your LabTech server:

• Port 70 TCP: Redirector communications
• Ports 70-75 UDP: Tunnels and Redirectors
• Port 80: HTTP Normal communications
• Port 443: HTTP SSL Normal communications (optional)
• Ports 40000-40050 TCP: Connecting via HTTP or to use VNC from the Web Control Center.  Open ports beginning with 40000 and ending with four times the number of total technicians using LabTech (e.g., if there are 25 technicians, then there are 25x4 (100) simultaneous sessions). So, ports 40000-40100 should be open.  These ports are also needed for mobile devices if you plan on using VNC.
• Ports 40000-41000 UDP: Tunnels and Redirectors, only when advanced routers are blocking and not at the LabTech server, at client and agent locations or where the router in front of the Control Center is blocking.

Note: If you change the default TCP port 70 in the Dashboard > Config > System to another port, then you would forward that port + 5 (e.g., 90-95).

Restricted Ports:
The following are restricted ports for Control Center connections from outside your network.  Make sure the users are accessing via SSL by enabling SSL on the MYSQL server and checking the Enable SSL checkbox on the Control Center login window.  For maximum security, do not forward these ports.  If for some reason you need to forward these ports, limit the access to a list of IP Addresses.

• 3306 - Control Center
• 8000-9024 - Redirector ports

DNS Configuration
External DNS Configuration
You will need to register a FQDN for the LabTech server with your registrar (e.g., server.labtech.com)

• The WAN IP Address, of the LabTech server, should be used for the FQDN
• The agents will use this to connect to the LabTech Web Control Center
• The FQDN will be used in the redirector configuration
• It is also recommended that an SSL is obtained for this domain
• A wildcard certificate may be used

Internal DNS Configuration

• You will need to setup a new zone (matching your external domain name) if your local domain name is different from your external domain name and your router/firewall is not setup to route your LAN traffic back from the WAN interface to the LAN interface (e.g., SonicWALL's have to be manually setup to do this).
• If you need assistance with creating a new zone and adding the correct CNAME and A Records, please consult your DNS software guide.
• Add the www and other records you need and set them the same as they are on the external DNS server
• Add a LabTech record and use the local IP address of the LabTech server

This will let your internal hosts connect to the LabTech server directly and external hosts will connect to the router and be forwarded.

Mail Configuration
You will need an email address to use for support tickets.  Any mail sent to this address will be downloaded to the LabTech server and each mail message will be added as a support ticket.  After downloading, the email(s) will be deleted from the mailbox.
Due to security changes within Exchange 2007/2010, you will need to set up an additional SMTP connector for mail with the following:

• Allow anonymous connections
• Use the LAN IP of your LabTech server to restrict anonymous connections for the new SMTP Connector
• For more information about SMTP Connectors see Microsoft TechNet Guides.

Backup Mail Server
A backup mail server is strongly recommended.  This ensures reliability and keeps your business running smoothly.

1. Install a SMTP server on the LabTech server
2. Ensure the secondary mail server is running on the same SMTP port as the primary mail server.  If the primary mail server cannot be reached for any reason, the second attempt will go to the secondary mail server.  Note: the easiest way to configure a second SMTP server is to enable the built-in SMTP server in IIS.
3. Set the secondary server to listen on the same port as the primary mail server
4. Allow Everyone to Relay
5. Allow Everyone to Connect
6. Configure Smart Host to be the primary mail server

Important: Do not forward port from router to this SMTP server on LabTech server.