Productive Corporation

There are different on-line access features based on your maintenance contract; value or enterprise.  

Value Support includes access to:

• Protected technical information for non-enterprise products
• Download patches/solutions for non-enterprise products
• Email support for non-enterprise products
• View and download most documentation/manuals
• Participate with other CA customers in newsgroups/forums

Enterprise Support includes access to (including all Value Support options):

• Protected technical information for the product
• Online Issue Management - Open, view and update cases for your company's product under enterprise support
• Download the product if electronically available
• Download product patches and updates for enterprise products under an active support contract
• Subscribe to proactive email alerts for critical patches for those products under enterprise support
• Download or view available product documentation/manuals for all CA products

With regards to upgrading your CA security software product online, you will require updated license keys, in order to upgrade the product, which your Productive Account Executive is able to provide. You will than need to download the current trial of the product and use your updated license keys.

We Can Help You
Deployment Questions
Licensing and Technical Support
help@productivecorp.com
800.726.4099